Reports & Papers

[Paper] 「 A Study on CDD of Internet-only banks: Focusing on improvement measures through interviews and consumer surveys」 「인터넷전문은행의 고객확인제도에 관한 연구 : 업계 종사자 및 소비자 조사를 통한 개선 방안을 중심으로」 김재현 2024.8

조회수 28

「 A Study on CDD(Customer Due Diligence) of Internet-only banks: Focusing on improvement measures through interviews and consumer surveys」

Chapter 1 Introduction 1

Section 1 Background and Purpose of the Study 1

1. Background of the Study 1

2. Purpose of the Study 5

3. Structure of the Study 8

Section 2 Research Methods 9

1. (In-depth) In-depth Interviews 9

A. General Characteristics of the Study Subjects 11

2. Consumer Survey 12

A. Demographic Characteristics of the Study Subjects 15

B. Reliability Test 17

C. Correlation Analysis 18

Chapter 2 (CDD) Internet-Only Banks and Customer Due Diligence Systems 20

Section 1 Internet-Only Banks 20

1. Concepts and Characteristics 20

2. Analysis of Previous Research 22

3. Topic Modeling of Previous Research 24

A. Analysis of Previous Research by Topic 25

B. Analysis of Previous Research by Year 27

Section 2 Customer Due Diligence Systems (CDD) 29

1. Concepts and Characteristics 29

2. Implementation Process of the CDD System 32

Chapter 3 Issues Related to the CDD System in Internet-Only Banks 36

Section 4 Section 1: In-Depth Interviews 36

1. Internet-Only Banks and Traditional Banks 36

2. Internet-Only Banks and Customer Due Diligence Systems 37

3. (Theme Analysis) Theme Analysis 39

A. Institutional Issues 39

B. Systemic Issues 42

C. Perception-Related Issues 44

Section 2: Consumer Survey 46

1. General Characteristics of Internet-Only Banks 46

2. General Characteristics of the Customer Due Diligence System 49

3. Analysis of Differences by Variable Based on Demographic Characteristics 54

4. Reimplementation of the Customer Due Diligence System 58

Chapter 4: Improvement Measures for the Customer Due Diligence System in Internet-Only Banks 61

Section 1: Improvement Measures 61

1. Institutional Improvement Measures 61

2. System Improvement Measures 63

2. Perception Improvement Measures 64

Section 2: Customized Strategies 66

1. Consumer-Tailored Strategies 66

Chapter 5: Conclusion 68

References 73

ABSTRACT 82



「인터넷전문은행의 고객확인제도에 관한 연구 : 업계 종사자 및 소비자 조사를 통한 개선 방안을 중심으로」





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